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Registration FAQs

In order to help you successfully complete the registration process for Mobile World Congress Americas 2018, answers to common registration questions may be found below.

General Registration Inquiries

General Registration Inquiries

How do I upgrade my pass?

To upgrade your pass, you pay only the difference between the value of your current pass and your new pass. To upgrade your pass, follow the instructions below:

1. Sign in to your registration account

2. Hover over My Registration and choose “Upgrade Pass”

3. Continue through the registration process

4. Select your payment method and submit your registration

What forms of payment are accepted?

Payment for Silver, Gold or VIP passes is accepted in US Dollars (USD) only. We accept MasterCard, Visa and American Express as well as bank/wire transfers.

In order to pay by bank/wire transfer you will need to select the ‘Submit & Payment’ option when registering. Please allow enough time for your bank/wire transfer payment to be completed, as processing can take up to ten working days. If the transfer has not cleared prior to your arrival onsite, you will be expected to provide an alternate form of payment.

Badges will not be provided without full payment of registration fees.

Please note: Approximately 10 days prior to the event, the option to pay by bank/wire transfer will be removed in order to allow time for payments to be processed.

What is the cancellation and substitution policies?

ALL SALES ARE FINAL. Cancellations, as well as ‘no shows’, will be liable for the full registration fee. No refunds will be given.

Cancellation of air travel reservations and hotel reservations are the exclusive responsibility of the registrant, regardless of reason or cause.

Substitutions between attendees from the same company and at the same invoice address may be made by providing the GSMA with written notice of the name of the original attendee and full details of the substitute attendee. To arrange a substitution, please email full details to registration@mwclosangeles.com. Please quote “Pass Substitution for MWC Americas 2018” in the subject line of the email. The new attendee will receive a confirmation email once the substitution process is complete. Please allow a few business days to complete this process.

Substitutions are not allowed once a badge has been issued onsite. To read our full event terms & conditions,

How do I get a Visa Invitation Letter?

The U.S. government recommends you reach out to your local United States Embassy or Consulate-General first for travel information. In addition, they provide information on U.S. visa requirements.

GSMA’s registration partner can provide you with a visa invitation letter for you to submit along with your visa application, should it be required. After registering for Mobile World Congress Americas, you can log in at any time to request a visa invitation letter through My Registration. Please note your registration must be complete and full payment must be received before your visa invitation letter will be issued. Neither the GSMA nor our registration partner take responsibility for the issuance of visas. It is the responsibility of attendees to ensure they allow sufficient time for processing the invitation letter or visa prior to travel to the event.
If you do not require a visa, please do not apply for visa support. We will not issue a visa invitation letter to attendees from countries that do not require one.

Note: We are unable to provide assistance with visa applications beyond supplying the invitation letter. Only fully paid and/or complimentary registrations will be granted visa invitation letters. Additional information can be found in the Terms & Conditions

If you have received your visa invitation letter but information is incorrect, please send the correct information, a copy of your passport information page, and your Registration ID to registration@mwclosangeles.com

Need Registration Assistance?

Email: registration@mwclosangeles.com

Tel: +1 800-980-8353

Monday – Friday: 9:00 a.m.- 6:00 p.m. EDT

Where can I find my invoice or receipt?

To print your registration invoice or receipt click here to access your registration account, then select “Download your invoice/receipt”.

How do I make changes to my registration?

You can log in to your registration account at any time to view your registration and to update your personal details (Attendee e-mail address and Last Name cannot be changed). You can access your details by logging in with your user name and password provided when you first registered.

How do I reset my password?

If you have forgotten your password, you can reset it by visiting the registration website, then click on the “Reset Password” link and entering the email address you used to register.

I received a registration codes or discount codes. How do I use it?

Some attendees are invited to attend by exhibitors or partners. If you do not have an invitation, just skip over the code entry area when registering, then select and pay for your chosen pass type. If you have received an invitation to attend, a Registration or Discount Code will be in the invitation email, along with instructions on how to complete the registration process using this code. Please refer to that email before beginning the registration process.

I am speaking at MWC Americas. How do I register?

The Speaker Management Team will contract Conference and Keynote speakers with instructions on how to register. You can contact the team directly at speakers@mwclosangeles.com.

If you are speaking at an event or program other than the official conference program, please contact the organizer for that event for instructions on how to register.

How do I register for Mobile World Congress Americas?

Registration is now open! For information on available passes, their prices and benefits, please click here.

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