Getting Smarter with Data: AI-Powered Customer Journeys

Conference Sessions
Disruptive Innovation
Gold & VIP only

Date & Time

Tuesday, Oct 22

3:45pm - 5:00pm


150 (Concourse Level 1)


According to Gartner, by 2020, 85% of customer interactions will be managed without a human. This session explores the next phase of customer interaction, beyond chatbots and virtual assistants, overlaying Artificial Intelligence, Machine Learning and access to vast amounts of customer data in new and innovative ways for advanced customer targeting and highly personalized, contextual advertising and services.